Job Description
Are you looking for a rewarding weekend career in Minneapolis? Apex Data Systems is seeking a dedicated Part-Time Technical Support Specialist to join our growing team.
We are a forward-thinking technology firm committed to excellence and employee well-being. If you are a problem-solver who enjoys helping others and wants a schedule that allows you to enjoy your weekdays off, we want to hear from you.
Why Join Our Team?
- Flexible Schedule: Enjoy a healthy work-life balance with a consistent weekend shift.
- Competitive Pay: Earn a competitive hourly rate starting at $18.00.
- Modern Work Environment: Collaborate with industry experts in a state-of-the-art facility.
- Professional Development: Access to training and growth opportunities within the IT sector.
Role Overview
As a Weekend Support Specialist, you will be the first line of defense for our internal and external clients. You will ensure that our systems run smoothly and that our team members have the technical assistance they need to succeed.
Responsibilities
- Provide tier-1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Diagnose and resolve network connectivity problems and printer malfunctions efficiently.
- Maintain accurate records of all technical interactions and resolutions in the CRM system.
- Assist in the setup and configuration of new workstations and peripherals for weekend teams.
- Collaborate with the full-time IT team to identify recurring issues and implement preventative measures.
- Ensure all hardware and software updates are installed during the designated maintenance windows.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in a help desk, technical support, or customer service role.
- Strong understanding of Microsoft Office Suite, Windows OS, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Ability to troubleshoot under pressure and maintain a positive, patient demeanor.