Job Description
We are looking for a dedicated Weekend Shift IT Support Specialist to join our elite team in San Jose, CA. This is an immediate start opportunity for a self-motivated professional who thrives in a fast-paced environment. You will play a critical role in maintaining our infrastructure and ensuring seamless technical operations during off-hours.
At Apex Tech, we value innovation and efficiency. We offer a competitive compensation package and a collaborative work culture.
Responsibilities
- Provide Tier 2 technical support and troubleshooting via phone and email during weekend shifts.
- Perform routine system maintenance, updates, and patch management.
- Monitor server health and network performance to ensure 99.9% uptime.
- Resolve hardware and software connectivity issues for remote and on-site staff.
- Assist in the deployment and configuration of new hardware and peripherals.
- Maintain accurate records of all incidents and support tickets in the CRM system.
- Collaborate with the Weekday team to escalate complex issues.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Windows 10/11, macOS, and Active Directory.
- Must be available to work weekends (Saturday & Sunday) on a rotating schedule.
- Excellent problem-solving skills and the ability to prioritize tasks effectively.
- Strong verbal and written communication skills.
- Associate degree in Computer Science or equivalent technical certification is preferred.