Job Description
Welcome to Apex Tech Solutions, where we are redefining the weekend workforce. We are seeking a dedicated and enthusiastic Entry Level IT Support Specialist to join our vibrant team for our Weekend Shift.
Imagine a career where you don't have to sacrifice your social life or weekend adventures for a job that feels like a grind. We offer a unique opportunity to gain hands-on experience in a high-growth environment while enjoying the flexibility of weekend work. Whether you are a student, a parent, or someone looking to pivot into the tech industry, this is your chance to build a future in Information Technology.
Why Choose Us?
- Flexible Schedule: Enjoy your weekends fully while building a stable career.
- Modern Tech Stack: Work with cutting-edge hardware and software.
- Career Growth: Full-time opportunities and clear pathways to advancement.
Join us in Atlanta, GA, and become the hero your team needs this weekend.
Responsibilities
- Troubleshoot Hardware & Software: Assist team members with PC issues, printer malfunctions, and network connectivity problems.
- Customer Support: Provide top-tier technical support to internal staff and external clients via phone and email.
- System Maintenance: Perform routine software updates, patch management, and asset inventory checks.
- Incident Management: Log and track technical support tickets in our CRM system with precision and speed.
- Team Collaboration: Work closely with the full-time IT department to ensure seamless weekend operations.
Qualifications
- High School Diploma: Equivalent certifications (A+, Network+) are a plus but not required.
- Basic Computer Literacy: Comfortable navigating Windows, macOS, and common office applications.
- Communication Skills: Ability to explain complex technical concepts in simple, non-technical language.
- Problem-Solving Mindset: Passionate about figuring out how things work and fixing them.
- Availability: Must be available to work weekends (Saturday and Sunday) on a consistent basis.