Job Description
Join the Future of Work in Miami!
We are seeking a highly motivated Weekend IT Support Specialist to join our elite technical team. At Apex Tech Solutions, we value your time and offer a competitive weekly pay structure, ensuring you get paid on time, every time.
Enjoy the freedom of a weekend shift while working in a modern, high-tech environment. Whether you are a seasoned pro or looking to break into the tech industry, this is your opportunity to advance your career without sacrificing your weekends.
Responsibilities
- Provide remote technical troubleshooting and support for enterprise clients.
- Manage and resolve incoming service tickets with a focus on speed and accuracy.
- Document all technical issues and resolutions in the CRM system.
- Communicate effectively with clients to explain complex technical solutions simply.
- Collaborate with the engineering team to escalate and resolve critical incidents.
- Stay updated on the latest software updates and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in IT support, help desk, or customer service.
- Strong troubleshooting skills for Windows, Mac, and mobile devices.
- Excellent verbal and written communication skills.
- Reliable home office setup with high-speed internet.
- Ability to work flexible weekend schedules (Saturday & Sunday).