Job Description
Are you looking for a career that offers the flexibility you need without compromising on professional growth? Apex Tech Solutions is seeking a skilled and customer-focused IT Support Specialist to join our weekend team in Dallas. We pride ourselves on providing top-tier technical support while ensuring our employees enjoy a healthy work-life balance.
In this role, you will be the first point of contact for our clients, resolving technical issues and maintaining system integrity. We offer a competitive hourly rate and weekly pay, meaning you get your hard-earned money on time, every time.
Why Join Us?
- Weekly Payroll: Get paid every Friday, no waiting for bi-weekly cycles.
- Flexible Schedule: Focus on your personal life during the week and work weekends on your terms.
- Modern Environment: Work with cutting-edge technology in a collaborative, supportive culture.
Responsibilities
- Provide tier-2 technical support to internal employees and external clients via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues, including printers, networks, and operating systems.
- Manage and maintain inventory of IT assets, ensuring accurate logging and tracking.
- Perform routine system updates, patch management, and security checks to ensure network stability.
- Collaborate with the team to document solutions and create knowledge base articles for common issues.
- Respond to help desk tickets in a timely manner, aiming for a resolution rate of 95% or higher.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Familiarity with Microsoft Office Suite and Active Directory is required.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Reliable transportation and the ability to work scheduled weekends (Saturday and Sunday).
- Excellent communication skills and a customer-centric attitude.