Job Description
Are you looking for a flexible career that fits your weekend lifestyle? Join Apex Systems as a Weekend IT Support Specialist in Oakland, CA. We are seeking motivated individuals to provide top-tier technical support during high-demand weekend shifts. Enjoy a competitive hourly rate, a dynamic work environment, and the freedom to balance your professional and personal life with ease.
Why Join Us?
- Competitive weekly pay with overtime eligibility.
- Comprehensive health benefits package.
- Professional development and certification reimbursement.
- Collaborative team culture in a modern tech hub.
Role Overview:
In this role, you will be the first point of contact for technical troubleshooting, ensuring our weekend operations run seamlessly. We value adaptability and a proactive approach to problem-solving.
Responsibilities
- Provide expert technical support for hardware and software issues including printers, laptops, and network connectivity.
- Diagnose and resolve complex technical problems with a focus on speed and accuracy.
- Maintain accurate records of all tickets and issues in the helpdesk system.
- Assist in the deployment and configuration of new hardware and peripherals.
- Communicate technical concepts clearly to non-technical staff members.
- Participate in weekend team meetings to discuss system performance and upcoming maintenance.
Qualifications
- Associate degree or certification in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common troubleshooting protocols.
- Excellent customer service skills with the ability to remain calm under pressure.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Strong verbal and written communication skills.