Job Description
Are you a tech-savvy professional looking for a weekend shift job in Mesa, AZ that offers flexibility and competitive pay? Apex Systems is seeking a dedicated IT Support Specialist to join our growing team. We are looking for individuals who thrive in a fast-paced environment and are ready to make an impact on the weekends.
In this role, you will provide top-tier technical assistance to our clients, ensuring business continuity during peak off-hours. You will troubleshoot hardware and software issues, manage service tickets, and collaborate with the core support team to resolve complex technical challenges.
Why Apply?
- Flexible Schedule: Enjoy your weekdays free with guaranteed weekend hours.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Professional Growth: Access to ongoing training and development resources.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize incoming help desk tickets within established Service Level Agreements (SLAs).
- Perform software installations, updates, and configuration on desktops and laptops.
- Assist with hardware repairs, including printers and peripherals.
- Maintain accurate documentation of all incidents, resolutions, and procedures.
- Collaborate with the core support team to escalate and resolve complex issues.
- Conduct weekly system checks and maintenance tasks to ensure optimal performance.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in IT Support, Help Desk, or a related technical role.
- Strong troubleshooting skills for Windows and macOS operating systems.
- Proficiency with Microsoft Office Suite and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- Must be available to work weekends (Friday through Sunday) on a rotating schedule.
- Ability to lift up to 25 lbs and stand for extended periods.