Job Description
Are you a detail-oriented IT professional looking for a role that perfectly fits your schedule? Apex Digital Solutions is seeking a Weekend IT Support Specialist to join our growing team in Kansas City, MO. If you thrive in a fast-paced environment and enjoy solving complex technical problems without the Monday-Friday commute, we want to hear from you.
We offer a modern work environment, competitive benefits, and the flexibility of a weekend schedule. Join us and enjoy a 4-day work week!
Key Responsibilities:
- Provide Tier 2 technical support to internal employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain on-site hardware inventory, including laptops, printers, and peripherals.
- Perform regular system backups, patch management, and security updates for weekend servers.
- Assist in the setup and configuration of new workstations for weekend personnel.
- Maintain accurate documentation of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the on-call team to ensure seamless coverage during non-business hours.
Qualifications:
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification is highly preferred.
- 1-3 years of experience in IT support, help desk, or a related technical field.
- Strong troubleshooting skills for Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and make sound technical decisions without direct supervision.
- Flexibility to work alternating weekends (Saturday and Sunday) from 8:00 AM to 6:00 PM.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Paid time off and holiday pay.
• Professional development opportunities.
• A collaborative and inclusive company culture.
Responsibilities
- Provide Tier 2 technical support to internal employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain on-site hardware inventory, including laptops, printers, and peripherals.
- Perform regular system backups, patch management, and security updates for weekend servers.
- Assist in the setup and configuration of new workstations for weekend personnel.
- Maintain accurate documentation of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the on-call team to ensure seamless coverage during non-business hours.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification is highly preferred.
- 1-3 years of experience in IT support, help desk, or a related technical field.
- Strong troubleshooting skills for Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and make sound technical decisions without direct supervision.
- Flexibility to work alternating weekends (Saturday and Sunday) from 8:00 AM to 6:00 PM.