Job Description
Are you ready to accelerate your career with immediate start opportunities and a reliable weekly pay schedule? Apex Tech Solutions is seeking a skilled and proactive Weekend IT Support Specialist to join our dynamic team in Orlando, Florida. We are a leader in providing high-end technical infrastructure support, and we are looking for someone who thrives in a fast-paced environment.
Why You'll Love Working With Us:
- Get Paid Weekly: Enjoy the financial freedom of getting your paycheck every Friday with no waiting.
- Start Immediately: Join our team as soon as this week—no long waiting periods.
- Weekend Flexibility: Enjoy a predictable schedule with weekends off to recharge.
- Modern Environment: Work with cutting-edge technology and a supportive culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to clients via phone, chat, and remote desktop tools.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Perform routine system maintenance, patch management, and security updates during off-hours.
- Document all troubleshooting steps, ticket resolutions, and user interactions accurately in the CRM system.
- Collaborate with the engineering team to escalate critical issues and improve service reliability.
- Assist in the deployment of new hardware and software for internal and external clients.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1+ years of experience in IT support, help desk, or technical customer service.
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and prioritize tasks during weekend shifts.
- Flexibility to work weekends (Saturday & Sunday) as required.