Job Description
Are you looking for a role with a flexible schedule? We are currently hiring a dedicated Weekend IT Support Specialist to join our growing team in Jacksonville, FL. This is an immediate start opportunity for a tech-savvy professional who thrives in a fast-paced environment.
As part of our support team, you will ensure business continuity by resolving technical issues and providing top-tier service to our clients during critical weekend hours. If you are an expert in troubleshooting and have a passion for technology, we want to hear from you.
Why Apply?
- Flexible Schedule: Enjoy your weekdays free with full-time weekend coverage.
- Immediate Hire: Onboard and start contributing within days.
- Competitive Pay: Earn $18 - $24/hr depending on experience.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop for end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track helpdesk tickets using JIRA or ServiceNow.
- Perform software installations, updates, and basic security configurations.
- Collaborate with the on-site team to ensure seamless coverage during weekend operations.
- Maintain a professional and helpful demeanor when assisting non-technical users.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ year of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication skills and a customer-first attitude.
- Must be available to work weekends (Saturday and Sunday) on a rotational or fixed schedule.