Job Description
Are you looking for a rewarding career with a flexible weekend schedule and immediate start opportunities?
Apex Tech Solutions is seeking a highly skilled Weekend IT Support Specialist to join our dynamic team in Columbus, Ohio. As a critical member of our technical support team, you will ensure business continuity by providing top-tier technical assistance to our employees during non-standard hours. We pride ourselves on a collaborative environment, competitive compensation, and a culture that respects your personal time.
Why You Should Apply:
- Immediate Start: Don't wait for weeks to begin your new career.
- Generous Compensation: Competitive hourly rate with performance bonuses.
- Work-Life Balance: Enjoy your weekdays completely free to pursue your personal interests.
- Modern Environment: Work with cutting-edge technology and a supportive team.
We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools for hardware and software issues.
- Diagnose and resolve network connectivity problems and server access issues.
- Maintain and update the internal knowledge base and ticketing system (Zendesk/Jira).
- Perform routine system maintenance, patch management, and security updates during off-hours.
- Assist in the onboarding and offboarding of new employees, ensuring all hardware is configured correctly.
- Collaborate with the on-site team to document recurring technical issues and solutions.
- Ensure strict adherence to IT security protocols and data privacy standards.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong understanding of Windows 10/11 and Microsoft Office 365.
- Must be available to work Saturdays and Sundays (40 hours per week, fixed weekend schedule).
- Excellent problem-solving skills with the ability to troubleshoot complex issues independently.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry computer equipment weighing up to 40 lbs.