Job Description
Are you looking for a rewarding, flexible opportunity to jumpstart your career in technology? TechFlow Solutions is seeking a highly motivated Part-Time Weekend IT Support Specialist to join our growing team in Los Angeles. We prioritize immediate starts for qualified candidates and offer a dynamic environment where your technical skills will directly impact our operations.
In this role, you will serve as the primary point of contact for technical support during our peak weekend hours. You will troubleshoot hardware and software issues, assist with network connectivity, and ensure our internal systems run smoothly. If you are a self-starter with a passion for technology and customer service, we want to hear from you.
Why Join Us?
- Immediate Start: Start contributing from day one.
- Flexible Schedule: Enjoy the freedom of working just the weekends.
- Competitive Pay: Earn between $25.00 and $35.00 per hour depending on experience.
Responsibilities
- Provide Tier 1 technical support for hardware (laptops, printers) and software (Windows, Office suite) issues.
- Diagnose and troubleshoot network connectivity problems and Wi-Fi access issues.
- Manage and respond to help desk tickets efficiently using our ticketing system.
- Assist with the onboarding process for new employees, including hardware setup and software installation.
- Maintain a clean and organized workstation and server room environment.
- Document all technical issues and resolutions in the company knowledge base.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic knowledge of computer hardware components, operating systems (Windows/macOS), and network basics.
- Strong problem-solving skills with the ability to troubleshoot issues independently.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to work independently with minimal supervision during weekend shifts.
- CompTIA A+ certification is preferred but not mandatory.