Job Description
Exciting Opportunity for Weekend Tech Support in Detroit!
Apex Systems is currently hiring a Weekend IT Support Specialist for an immediate start in Detroit, MI. If you are looking for a stable role with competitive pay and flexible weekend hours, this is the perfect opportunity for you. Join a team that values technical expertise and customer service excellence.
Why You Should Apply
- Immediate Start: Onboarding begins immediately for the right candidate.
- Weekend Flexibility: Enjoy your weekdays free while earning a premium hourly rate.
- Growth Potential: Access to top-tier training and career advancement within a Fortune 500 staffing firm.
Responsibilities
- Provide comprehensive technical support to employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize help desk tickets, ensuring a high first-call resolution rate.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Perform system backups, security updates, and routine maintenance tasks during off-peak hours.
- Document all technical interactions and resolutions accurately in the ticketing system.
Qualifications
- Minimum of 1-2 years of experience in IT support, Help Desk, or technical customer service.
- Strong working knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Ability to troubleshoot common hardware and software issues.
- Mandatory Requirement: Must be available to work full-time weekends (Saturday and Sunday).
- Excellent verbal and written communication skills.
- CompTIA A+ certification is highly preferred.
Responsibilities
- Provide comprehensive technical support to employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize help desk tickets, ensuring a high first-call resolution rate.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Perform system backups, security updates, and routine maintenance tasks during off-peak hours.
- Document all technical interactions and resolutions accurately in the ticketing system.
Qualifications
- Minimum of 1-2 years of experience in IT support, Help Desk, or technical customer service.
- Strong working knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Ability to troubleshoot common hardware and software issues.
- Mandatory Requirement: Must be available to work full-time weekends (Saturday and Sunday).
- Excellent verbal and written communication skills.
- CompTIA A+ certification is highly preferred.