Job Description
Are you a tech-savvy professional seeking a rewarding opportunity with a leading technology firm? TechHorizon Solutions is currently looking for a dedicated Weekend IT Support Specialist to join our dynamic team in Omaha. This is an immediate hire position for a self-motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional technical support.
In this role, you will be the first point of contact for our internal and external clients, ensuring business continuity and system integrity over the weekend. We offer a competitive hourly rate, comprehensive benefits, and a collaborative culture that values your expertise.
Why Join Us?
- Immediate Start: Begin making an impact right away.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work with cutting-edge technologies in a supportive setting.
Responsibilities
- Technical Troubleshooting: Provide Level 2 support for hardware, software, and network issues encountered by end-users.
- Incident Management: Log, track, and resolve IT tickets (Help Desk) efficiently using our ticketing system.
- System Maintenance: Perform routine system backups, patch management, and security updates during off-peak hours.
- Hardware Support: Assemble, configure, and deploy new workstations and peripherals.
- Vendor Liaison: Coordinate with external vendors for repairs and service contracts as needed.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent professional certification (e.g., CompTIA A+, Network+).
- Technical Skills: Proficient in Windows 10/11, Microsoft Office 365, Active Directory, and basic network troubleshooting (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical staff.
- Availability: Must be available to work weekends (Friday through Sunday) and occasional holidays.
- Soft Skills: Strong problem-solving abilities and a customer-centric attitude.