Job Description
Are you looking for a rewarding career with a competitive salary and a balanced work-life schedule? Join the elite team at Apex Tech Solutions as a Weekend IT Support Specialist. We are a leading technology firm based in the heart of New York City, seeking a proactive and detail-oriented professional to manage our weekend operations and provide top-tier technical assistance to our global clients.
As a key member of our technical staff, you will ensure business continuity by maintaining our IT infrastructure and resolving critical tickets during our peak operational hours. This is a full-time position offering a competitive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Responsibilities
- Ticket Resolution: Monitor and resolve incoming technical support tickets (via phone, email, and portal) with a focus on speed and accuracy.
- System Maintenance: Perform scheduled system patches, software updates, and security audits during off-hours to minimize business disruption.
- Hardware Support: Diagnose and repair hardware issues for desktops, laptops, printers, and network peripherals.
- Network Monitoring: Monitor network traffic and server health to ensure 99.9% uptime during the weekend shift.
- User Assistance: Provide hands-on training and guidance to employees on new software tools and internal systems.
- Documentation: Maintain accurate records of all technical issues, resolutions, and system changes in the ticketing system.
Qualifications
- Experience: Minimum of 3 years of experience in IT Helpdesk or Technical Support.
- Education: Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
- Technical Skills: Proficiency in Windows and Linux operating systems; knowledge of Active Directory and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work full-time weekend shifts (Friday through Sunday) with no conflicts.
- Soft Skills: Strong problem-solving abilities and a customer-first attitude.