Job Description
We are seeking a skilled and detail-oriented Weekend IT Support Specialist to join our dynamic team in Fort Worth. This is a fantastic opportunity for IT professionals looking for a flexible schedule that fits perfectly around their personal commitments. You will play a crucial role in maintaining our technology infrastructure and ensuring our employees have the tools they need to succeed.
As the face of our technical support on weekends, you will troubleshoot issues, manage hardware and software deployments, and provide exceptional service to our internal users. Join a company that values work-life balance and offers competitive pay for your expertise.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine maintenance, updates, and backups on company servers and workstations.
- Assist with the setup and configuration of new devices and peripherals.
- Document all technical incidents and resolutions in the IT knowledge base.
- Collaborate with the on-site team to ensure continuity of operations during weekend shifts.
Qualifications
- CompTIA A+ certification or equivalent IT support experience is preferred.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote desktop tools, ticketing systems (e.g., Jira, ServiceNow), and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.