Job Description
Are you looking for a career that fits your lifestyle? Apex Digital Solutions is seeking a dedicated Weekend IT Support Specialist to join our growing team in Dallas, Texas. We are offering competitive pay and a supportive environment for those who value work-life balance.
In this role, you will be the primary point of contact for technical support during our critical off-peak hours. If you have a knack for troubleshooting and enjoy working independently, this is the perfect opportunity for you.
Responsibilities
- Manage IT Infrastructure: Monitor and maintain server health, execute routine backups, and ensure system security during the weekend shift.
- Troubleshoot Hardware: Diagnose and resolve hardware and software issues for internal staff, including printers, workstations, and peripherals.
- Helpdesk Support: Respond to incoming support tickets with a focus on speed and accuracy, escalating complex issues to the senior team when necessary.
- Network Monitoring: Perform regular checks on network connectivity and security protocols to prevent downtime.
- Documentation: Maintain accurate logs of technical issues, resolutions, and maintenance activities.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, helpdesk, or a related technical field.
- Education: Associate degree in Information Technology, Computer Science, or equivalent technical certification (e.g., CompTIA A+).
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, and basic networking concepts.
- Communication: Strong interpersonal skills with the ability to explain technical solutions clearly to non-technical users.