Job Description
Are you a tech-savvy problem solver looking to break the 9-to-5 mold? TechNova Solutions is seeking a dedicated and detail-oriented Weekend IT Support Specialist to join our dynamic team in San Antonio. Enjoy the flexibility of working weekends while earning a competitive salary. We offer a collaborative environment where your technical skills make a real impact without the Monday through Friday commute.
Why Join TechNova?
- Flexible Work-Life Balance: Enjoy your weekdays free for personal pursuits.
- Competitive Pay: Earn $18-$25/hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
- Modern Environment: Work with cutting-edge technology in a supportive team.
We are looking for individuals who are proactive, reliable, and passionate about providing exceptional technical support to our employees.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via phone and email.
- Manage and resolve help desk tickets efficiently within SLA guidelines.
- Perform regular system maintenance, updates, and backups on weekends.
- Assist in the deployment and configuration of new hardware and software.
- Document technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with the on-site team during Monday-Friday shifts to ensure continuity.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- CompTIA A+ Certification or equivalent technical experience is a plus.
- Strong troubleshooting skills for Windows and Mac OS operating systems.
- Excellent customer service and interpersonal communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- Basic understanding of network connectivity and security protocols.