Job Description
Are you a tech-savvy professional looking for the perfect work-life balance? Apex Digital Solutions is seeking a dedicated Weekend IT Support Specialist to join our dynamic team in New York City. This role offers the ultimate flexibility, allowing you to enjoy your weekdays while making a significant impact on our operations.
We are looking for a proactive problem-solver who thrives in a fast-paced environment. In this role, you will serve as the primary point of contact for technical issues affecting our employees during the weekend, ensuring business continuity and high user satisfaction.
Why Join Us?
- Competitive hourly rate.
- Flexible weekend schedule (Sat/Sun).
- Remote-first culture with a modern NYC office.
- Opportunity for full-time conversion.
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware, software, and network issues.
- Monitor and respond to IT service desk tickets within defined Service Level Agreements (SLAs).
- Perform routine system backups and maintenance checks to ensure data integrity.
- Assist in the setup and configuration of new hardware and peripherals for remote employees.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the on-site team to ensure seamless handovers of critical issues.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 1-2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Familiarity with remote access tools and ticketing systems (e.g., Jira, Zendesk).
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently with minimal supervision during weekends.