Job Description
Are you seeking a flexible schedule that prioritizes your personal time?
Apex Technical Solutions is currently hiring a Weekend IT Support Specialist to join our elite team in Colorado Springs. We are looking for a technically proficient professional who thrives in a self-sufficient environment and enjoys the autonomy of weekend shifts.
As a critical part of our support infrastructure, you will ensure business continuity by maintaining system integrity and delivering exceptional technical assistance to our workforce. This is an excellent opportunity for IT professionals looking to avoid the Monday-Friday commute and enjoy premium pay rates.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues affecting on-site and remote employees.
- Manage and resolve help desk tickets efficiently within established Service Level Agreements (SLAs).
- Perform system backups, security patch management, and routine maintenance during off-peak hours.
- Configure and troubleshoot mobile devices, printers, and peripheral equipment.
- Collaborate with the Weekday IT Lead to document complex issues and escalate tickets appropriately.
- Maintain a clean, organized, and secure IT workspace.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field is preferred.
- 1+ years of professional experience in IT support, Help Desk, or Technical Support.
- Strong knowledge of Microsoft Windows operating systems and the Microsoft Office 365 suite.
- Experience with remote connectivity tools (VPN, Remote Desktop) is highly desirable.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Must be available to work Saturdays and Sundays on a recurring basis.