Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and enjoy flexible weekend schedules while delivering exceptional technical support. This role is perfect for professionals seeking work-life balance in Raleigh's thriving tech hub. You'll be the backbone of our weekend operations, ensuring seamless system performance and user satisfaction.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during weekend shifts
- Monitor and maintain network infrastructure, servers, and cloud services
- Troubleshoot and resolve escalated IT tickets with SLA compliance
- Document incidents, changes, and solutions in IT service management systems
- Collaborate with cross-functional teams during critical system updates
- Conduct periodic system backups and security vulnerability scans
- Train weekend staff on basic IT protocols and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support with weekend/night shift exposure
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or Security+ certification preferred
- Strong troubleshooting skills with diagnostic tools (Wireshark, PingPlotter)
- Excellent written/verbal communication and customer service abilities
- Ability to work independently during off-peak hours
- Valid NC driver's license for occasional on-site visits