Job Description
Join our dynamic IT team as a Weekend IT Support Specialist and enjoy work-life balance with our exclusive weekend shift schedule! As a critical member of our technical operations, you'll ensure seamless system performance for our enterprise clients while maintaining a healthy work-life balance. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation.
Our San Jose headquarters features state-of-the-art facilities and a culture that values technical excellence and employee well-being. This full-time weekend position (Saturday-Sunday) includes weekday flexibility and premium compensation for non-standard hours.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware, software, and network systems
- Monitor and maintain server infrastructure, cloud environments, and security protocols
- Document technical issues, resolutions, and system updates using ITSM tools
- Collaborate with cross-functional teams to implement system upgrades and patches
- Conduct regular system audits and performance optimization
- Train junior staff on troubleshooting procedures and best practices
- Manage incident response during weekend operational hours
Qualifications
- 3+ years of IT support experience with Windows/Linux environments
- CCNA or CompTIA Security+ certification required
- Proficiency in virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- Strong scripting skills (Python/PowerShell/Bash)
- Experience with IT service management tools (ServiceNow/Jira)
- Ability to work independently and make critical decisions
- Excellent communication skills with technical and non-technical stakeholders
- Weekend availability (Saturday-Sunday, 8am-5pm) is mandatory