Job Description
Are you a tech-savvy professional looking for a role that offers work-life balance with a competitive schedule? We are seeking an experienced Weekend IT Support Specialist to join our elite IT team in Jacksonville, FL. In this pivotal role, you will ensure the seamless operation of our technology infrastructure during critical weekend hours, acting as the first line of defense for technical support.
Why Join Us?
- Flexible weekend schedule allowing you to enjoy your weekdays.
- Competitive salary and comprehensive benefits package.
- Modern, collaborative work environment.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Perform routine system backups, updates, and maintenance to ensure data integrity.
- Monitor server health and respond immediately to any system alerts or outages.
- Collaborate with the on-call team to escalate complex issues.
- Conduct user training sessions on new software or security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong working knowledge of Microsoft Windows and Linux operating systems.
- Familiarity with Active Directory, VPNs, and network troubleshooting protocols.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday).