Job Description
Are you looking for a flexible schedule in the heart of Washington, DC?
Apex Technology Solutions is seeking a dedicated and skilled Weekend IT Support Specialist to join our dynamic team. We specialize in providing top-tier technical support to a diverse portfolio of clients. This role is perfect for students, professionals seeking work-life balance, or anyone looking for a steady, reliable income during the weekends.
In this position, you will be the first line of defense for our clients' technical needs. You will troubleshoot hardware and software issues, manage helpdesk tickets, and ensure business continuity for our partners. If you have a knack for problem-solving and want to work in a fast-paced environment without sacrificing your weekday freedom, we want to hear from you.
Why Join Us?
- Flexible weekend-only schedule (Saturday & Sunday).
- Competitive hourly pay ($25 - $35/hr).
- Opportunity for permanent employment based on performance.
- Modern office environment in downtown DC.
Responsibilities
- Troubleshooting & Support: Resolve hardware and software incidents, including printers, laptops, and operating systems, ensuring minimal downtime for users.
- Ticket Management: Log, track, and manage IT support tickets using our Service Desk software with high accuracy and speed.
- Hardware Maintenance: Perform regular inventory checks, deploy new equipment, and conduct preventative maintenance on workstations.
- Network Assistance: Assist users with basic network connectivity issues, VPN setups, and software installations.
- User Education: Provide clear, concise instructions to users on best practices for data security and device usage.
- Documentation: Maintain accurate records of all support interactions and technical resolutions.
Qualifications
- Experience: 1+ years of experience in IT support, help desk, or a related technical field.
- Education: High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Technical Skills: Proficiency in Windows 10/11 and Microsoft Office Suite; familiarity with Mac OS is a plus.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Problem-Solving: Ability to troubleshoot complex issues independently and escalate when necessary.