Job Description
Join a Team That Values Your Time.
We are looking for a highly motivated Weekend Technical Support Specialist to join our growing team in Philadelphia. This is a Full-Time position with a rotating weekend schedule, offering you the perfect work-life balance to enjoy your weekdays to the fullest.
As a key member of our technical team, you will handle complex technical inquiries, ensuring our clients remain productive and satisfied. We offer a competitive salary, comprehensive benefits, and a supportive environment.
Responsibilities
- Troubleshoot & Resolve: Provide expert technical support to end-users via phone, email, and remote desktop for hardware and software issues.
- Ticket Management: Log, track, and manage all support tickets in our CRM system, ensuring 100% closure rate.
- Client Communication: Interact with clients professionally, managing expectations and resolving conflicts calmly.
- System Maintenance: Assist in the deployment of patches, updates, and security patches during off-hours.
- Documentation: Maintain accurate records of technical interactions and resolutions.
Qualifications
- Experience: Minimum 1 year of experience in a Help Desk, Technical Support, or Customer Service role.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Technical Skills: Proficiency in Windows, macOS, and basic network troubleshooting.
- Soft Skills: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
- Availability: Must be available to work weekends (Saturday and Sunday) with a commitment to the full shift duration.