Job Description
Are you looking for a rewarding career that offers flexibility and financial growth?
Apex Digital Solutions is seeking dedicated professionals to join our elite team in Washington, DC. We specialize in providing top-tier technical support and infrastructure services to government and private sector clients. Whether you are seeking a stable Full-Time position or the extra cash that comes with weekend shifts, we have a role designed for your success.
Why Join Us?
- Competitive Pay: Earn between $25 and $45 per hour based on experience.
- Flexible Scheduling: Choose from weekday Full-Time roles or lucrative Weekend shifts.
- Professional Growth: Access to continuous training and certification reimbursement.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via phone, email, and remote desktop.
- Manage and resolve technical incidents and service requests during designated Weekend and holiday shifts.
- Install, configure, and maintain hardware and software systems to ensure optimal performance.
- Document all technical interactions and resolutions in the ticketing system (ServiceNow/Zendesk).
- Collaborate with senior engineers to escalate complex issues and implement preventative measures.
- Conduct on-site visits for hardware deployments and onsite support as required.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or IT operations.
- Strong understanding of Windows and macOS operating systems, as well as Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work Full-Time hours or flexible Weekend shifts, including holidays.
- Valid driver’s license and reliable transportation for occasional onsite travel within the DC metro area.