Job Description
We are currently experiencing explosive growth and are urgently hiring dedicated Weekend Support Specialists to join our elite team at TechFlow Solutions. If you are looking for a rewarding career with flexible weekend hours and a modern work environment, this is your chance to shine.
Why Join TechFlow Solutions?
- Competitive Compensation: Earn $24-$30/hour based on experience.
- Modern Environment: Work with cutting-edge technology in the heart of the Loop.
- Flexible Schedule: Enjoy your weekdays free while we cover the weekend.
Apply now and become a vital part of our mission to deliver excellence.
Responsibilities
- Provide high-quality technical support to customers via phone, chat, and email during designated weekend shifts.
- Diagnose and troubleshoot complex hardware and software issues with precision and speed.
- Manage and update customer service tickets in our CRM system to ensure complete documentation.
- Collaborate with the on-site team to resolve escalated technical issues and customer complaints.
- Maintain a high level of customer satisfaction by adhering to company service level agreements (SLAs).
- Participate in weekend training sessions and knowledge base updates.
Qualifications
- Minimum 1 year of professional experience in technical support, IT help desk, or customer service.
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Strong problem-solving skills and the ability to work independently without direct supervision.
- Reliable transportation to the downtown Chicago office on weekends.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and ticketing systems (e.g., Zendesk, Jira).