Job Description
We are urgently hiring a dedicated Technical Support Specialist to join our high-performing team in Denver, Colorado. This is a fantastic opportunity for individuals seeking immediate employment with a dynamic organization.
In this role, you will be the first line of defense for our clients, providing expert technical troubleshooting and exceptional customer service. If you have a knack for solving complex problems and are available for weekend shifts, we want to hear from you today!
Why Apply?
- Immediate start available.
- Competitive hourly wage ($22 - $30).
- Work a stable weekend schedule.
- Opportunities for career advancement within a leading tech firm.
Responsibilities
- Provide comprehensive technical support to end-users via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update customer ticket records to ensure accurate documentation.
- Escalate complex technical issues to senior engineers while keeping clients informed.
- Conduct system maintenance and perform routine software updates.
- Collaborate with the IT operations team to improve service delivery.
- Ensure strict adherence to company security protocols and IT policies.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to troubleshoot independently and manage time effectively.
- Must be available to work weekends (Saturday and Sunday).
- Valid driver's license and access to reliable transportation is a plus.