Job Description
Are you a technical expert seeking a flexible schedule with high earning potential?
Apex Digital Solutions is urgently hiring a Weekend Shift IT Support Specialist to join our growing team in Boston, MA. We are looking for proactive problem solvers who thrive in a fast-paced environment and are available to work weekends to ensure our infrastructure remains flawless.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within days.
- Competitive Pay: Earn between $28 and $38 per hour based on experience.
- Modern Environment: Work with cutting-edge technology in a collaborative tech hub.
We are committed to excellence and need someone who can hit the ground running.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues during weekend operations.
- Monitor system performance and security alerts to ensure 99.9% uptime during off-peak hours.
- Perform routine maintenance, updates, and backups of servers and workstations.
- Collaborate with the on-call team to resolve complex tickets escalated during the weekend shift.
- Document all technical issues, resolutions, and changes in our ticketing system (ServiceNow/Jira).
- Assist in the deployment of new hardware and software patches.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of professional IT support experience.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking protocols, VPNs, and troubleshooting connectivity issues.
- Ability to work rotating weekend shifts (Saturday/Sunday or Friday/Sunday) and holidays.
- Excellent communication skills and customer service mindset.