Job Description
Are you a tech-savvy problem solver looking for an immediate start with a competitive salary? Apex Digital Solutions is currently hiring a dedicated Technical Support Specialist to join our growing team in Fresno, California.
We are seeking highly motivated professionals who are ready to support our clients with weekend availability. This is a fantastic opportunity for those seeking full-time stability with the flexibility of weekend shifts.
Why Join Our Team?
- Immediate Onboarding: Start your career journey without delay.
- Flexible Schedule: Full-time position with weekend shift options.
- Modern Environment: Work with cutting-edge technology and a collaborative culture.
Responsibilities
- Provide top-tier Tier 2 technical support via phone, email, and remote desktop to internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and maintain computer inventory, ensuring all assets are accounted for and updated.
- Document all technical issues and resolutions in the helpdesk ticketing system (ServiceNow/Zendesk).
- Collaborate with the engineering team to escalate complex issues and suggest process improvements.
- Conduct regular system maintenance and security patching during off-peak hours.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- 1-3 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS) and standard troubleshooting protocols.
- Excellent verbal and written communication skills.
- Ability to work weekends and holidays as required by business needs.