Job Description
Join Our Elite Weekend Team
We are seeking a Senior Technical Support Specialist to join our high-performing team in Dallas, Texas. This is a unique opportunity for a dedicated professional looking for a Full Time position with immediate start availability. Enjoy the stability of a full-time role while benefiting from our Weekend Shift schedule.
As a key member of our support staff, you will ensure business continuity by resolving complex technical issues for our enterprise clients.
Why Apply?
- Immediate Start: Onboard within 48 hours of selection.
- Weekend Schedule: Work Friday-Sunday, enjoying your weekdays free.
- Competitive Pay: Up to $85,000 depending on experience.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and prioritize a high volume of incoming support tickets using Zendesk/ServiceNow.
- Maintain accurate and detailed documentation of all technical interactions and resolutions.
- Collaborate with cross-functional teams to escalate and resolve complex system outages.
- Conduct remote desktop sessions to diagnose and fix user connectivity problems.
- Mentor junior support staff and participate in weekend training sessions.
- Ensure compliance with all company security protocols and IT policies.
Qualifications
- Minimum of 3 years of experience in technical support or a helpdesk role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with remote connectivity tools (TeamViewer, AnyDesk) and VPNs.
- Excellent verbal and written communication skills.
- Ability to troubleshoot complex network issues and peripheral hardware.
- High school diploma or equivalent; Bachelor's degree in Computer Science preferred.
- Must be available to work the weekend shift.