Job Description
Are you seeking a rewarding career with the flexibility to enjoy your weekends? InnovateTech Solutions is looking for a dedicated Technical Support Specialist to join our Orlando-based team. We offer top-tier Flexible Weekends opportunities for professionals who want to excel without sacrificing their personal time.
As a key member of our support team, you will be the first point of contact for our clients, ensuring seamless resolution of technical issues. We pride ourselves on a modern, inclusive culture where your skills are valued.
Why Join Us?
We provide a competitive benefits package, including health insurance, paid time off, and a hybrid work environment. If you are a proactive problem solver looking for Full Time Jobs in Florida with a focus on weekends, apply today.
Responsibilities
- Provide expert technical support via phone, email, and chat for hardware and software issues.
- Diagnose and troubleshoot complex technical problems for enterprise clients efficiently.
- Document all support interactions and resolutions in our CRM system accurately.
- Collaborate with cross-functional teams to improve product functionality and user experience.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
- Conduct weekly training sessions on new software updates and security protocols.
Qualifications
- Associate degree in Computer Science, IT, or related field (Bachelor’s preferred).
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in Microsoft Office Suite and troubleshooting Windows/Linux environments.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work flexible weekend shifts, including Saturdays and Sundays.
- Strong problem-solving skills and a keen attention to detail.