Job Description
Join Apex Digital Systems, a leader in cloud infrastructure innovation, as a Senior Technical Support Engineer. We are seeking a highly skilled professional to join our elite weekend support squad. This is a unique opportunity to enjoy a full-time position with a weekend-only schedule, allowing you to reclaim your weekdays while solving complex technical challenges for enterprise clients.
Why You Will Love This Role:
- Perfect Work-Life Balance: No work on Monday-Friday. Enjoy your weekends completely free.
- Top-Tier Compensation: Earn a competitive salary with performance bonuses.
- State-of-the-Art Environment: Work with cutting-edge technologies and a supportive team culture.
We are looking for a problem-solver who thrives in a high-stakes environment and is passionate about delivering exceptional customer experiences, even during off-peak hours.
Responsibilities
- Manage and resolve complex technical incidents and tickets for enterprise clients during the weekend shift.
- Perform root cause analysis (RCA) on critical system outages and implement preventative measures.
- Provide advanced troubleshooting for cloud infrastructure, networking, and application issues.
- Collaborate with the on-call engineering team during handover periods to ensure seamless continuity.
- Document technical procedures and create knowledge base articles to empower the wider team.
- Conduct nightly system health checks and security patch management reviews.
Qualifications
- Minimum of 4 years of experience in technical support, systems administration, or network engineering.
- Strong proficiency in Linux/Windows Server environments and command-line interfaces.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with scripting languages like Python or Bash for automation.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to work independently in a 24/7 operational environment.