Job Description
We are seeking a highly skilled Senior Technical Support Engineer to lead our elite weekend operations team. In this pivotal role, you will ensure seamless business continuity by delivering top-tier technical assistance during critical off-hours. We pride ourselves on a premium work culture that values professional growth, competitive compensation, and a flexible schedule that allows you to reclaim your weekends. Join us and be the backbone of our technical infrastructure.
Responsibilities
- Provide advanced technical troubleshooting and support for internal hardware, software, and network systems.
- Manage and resolve high-priority tickets escalated to the dedicated weekend support queue with minimal supervision.
- Collaborate closely with the day-shift engineering team to document recurring issues and implement preventative maintenance strategies.
- Conduct routine system health checks, security updates, and data backups to ensure maximum data integrity.
- Assist in the onboarding and training of new weekend staff members to maintain team standards.
- Act as the primary point of contact for critical system outages during the weekend.
- Document all technical resolutions and create knowledge base articles for future reference.
Qualifications
- Minimum of 3-5 years of experience in IT support, help desk, or a related technical field.
- Strong proficiency in Windows, macOS, and Linux operating systems.
- Excellent problem-solving skills with the ability to troubleshoot complex network issues remotely.
- High level of customer service orientation and exceptional verbal and written communication skills.
- Ability to work independently and adapt quickly during high-pressure situations.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is preferred.