Job Description
Are you looking for a rewarding part-time role with flexible weekend hours in Austin, TX?
We are currently seeking a dedicated Weekend IT Support Specialist to join our growing team. This is an immediate hire opportunity for a self-motivated individual who thrives in a fast-paced environment and wants to make a real impact on our clients' technology infrastructure.
As a Weekend Specialist, you will be the first line of defense for our local and remote users, ensuring business continuity during critical off-hours. If you possess strong technical troubleshooting skills and a passion for helping people, we want to hear from you.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain on-site IT inventory, ensuring all equipment is secure and operational.
- Assist in the setup, configuration, and deployment of new workstations, laptops, and peripherals.
- Document all technical issues, resolutions, and user interactions in our ticketing system (ServiceNow/Jira).
- Collaborate with the full-time support team during weekday shifts to ensure seamless knowledge transfer.
- Respond to emergency IT tickets and resolve critical system outages promptly.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1-2 years of professional experience in IT support or help desk environments.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, TCP/IP) and troubleshooting protocols.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work every weekend (Saturday and Sunday) and have flexibility for occasional overtime.