Job Description
Join the Apex Digital Solutions Team
We are seeking a highly motivated Night Shift IT Support Specialist to join our elite operations team in San Jose. If you are a self-starter who thrives in a quiet environment and enjoys solving complex technical challenges while the rest of the world sleeps, this is the opportunity for you.
As part of our Weekend and Night Shift division, you will play a critical role in maintaining our 99.99% uptime guarantee. We offer a premium compensation package, comprehensive benefits, and a flexible schedule that allows you to enjoy your days off.
Why Choose Us?
- Immediate Start: We are looking to fill this role immediately for the right candidate.
- Premium Pay: Competitive hourly rate with shift differentials.
- Quiet Environment: Focus on high-level technical work without office distractions.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware and software issues during night and weekend shifts.
- Monitor server health, network traffic, and system performance logs to proactively identify potential outages.
- Manage and resolve incoming helpdesk tickets with a focus on speed and accuracy.
- Perform regular security patching, backups, and system maintenance during low-traffic hours.
- Conduct shift handover reporting to ensure continuity of operations for the morning team.
- Collaborate with the on-call engineering team for complex escalations.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or System Administration.
- Proven availability to work Night Shifts and Weekends on a rotational basis.
- Strong knowledge of Windows Server, Active Directory, and networking fundamentals.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills for shift reporting.
- Relevant IT certifications (CompTIA A+, Network+, or Microsoft Certified Professional) are a plus.