Job Description
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our growing team in Louisville, KY. If you are a night owl who excels in troubleshooting and enjoys a quiet work environment, this is an excellent opportunity for you. We offer competitive hourly rates, comprehensive benefits, and a culture that values work-life balance.
In this role, you will be the first line of defense for our clients, ensuring that technical issues are resolved efficiently and professionally. You will play a crucial part in maintaining our high standards of customer satisfaction.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening and weekend shifts.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Educate customers on best practices for using our products to prevent future issues.
- Collaborate with the day shift team to ensure continuity of support and knowledge transfer.
- Escalate unresolved issues to senior technical staff promptly.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Previous experience in customer service or technical support is preferred.
- Must be available to work nights, weekends, and holidays as required.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, macOS, and mobile operating systems.