Job Description
Are you looking for Night Shift jobs in New York? Apex Digital Solutions is seeking a highly skilled Technical Support Specialist to join our elite 24/7 operations team. We are dedicated to providing exceptional service to our clients and are looking for a self-motivated professional to handle complex technical inquiries during our peak evening and weekend hours.
Why Choose Apex?
- Flexible Schedule: Enjoy a stable rotation with guaranteed time off.
- Competitive Pay: Earn $28-$35/hour with annual performance bonuses.
- Modern Environment: Work in a state-of-the-art facility in Lower Manhattan.
Join a team that values your contribution and offers opportunities for rapid career advancement in the tech industry.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues via phone, chat, and email.
- Diagnose and resolve complex network connectivity and system access problems.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with the engineering team to escalate critical issues and suggest product improvements.
- Maintain a high level of customer satisfaction while adhering to strict SLA (Service Level Agreement) metrics.
- Conduct training sessions for junior staff during off-peak hours.
Qualifications
- High school diploma or GED; Associate's degree in IT, Computer Science, or related field is preferred.
- Minimum of 2 years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently and effectively in a high-pressure, 24/7 environment.
- Flexibility to work rotating night shifts, including weekends and holidays.