Job Description
Are you looking for a stable career with immediate start opportunities?
We are currently seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Charlotte, NC. This role is perfect for individuals seeking weekend shift jobs or those who thrive in a 24/7 support environment. You will be the first line of defense for our clients, ensuring seamless technical operations during off-hours.
Why Join Us?
- Immediate Start: Onboard and begin supporting customers within 2 weeks.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Shift Flexibility: Choose from various night shift schedules (7 PM - 3 AM, 11 PM - 7 AM) with weekend availability.
If you are a problem-solver with a passion for technology, apply today!
Responsibilities
- Provide exceptional technical support to customers via phone and email during night and weekend shifts.
- Troubleshoot hardware, software, and network connectivity issues efficiently and accurately.
- Document all customer interactions and technical resolutions in the CRM system.
- Escalate complex tickets to senior engineers while maintaining communication with the client.
- Collaborate with cross-functional teams to improve support processes and documentation.
- Ensure compliance with company security protocols and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Basic knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work night shifts and weekends as required.
- Ability to work independently with minimal supervision in a 24/7 operations center.
- Reliable internet connection and home office setup if remote.