Job Description
We are seeking a highly skilled Night Shift Technical Support Engineer to join our dynamic team in the heart of Seattle. If you thrive in a high-pressure environment and value the stability of a predictable schedule with weekends off, this is your opportunity to advance your career with industry leaders.
At Apex Digital Systems, we pride ourselves on 24/7 operational excellence. Our night shift team is the backbone of our service delivery, ensuring that our clients receive seamless support regardless of the time of day. You will work alongside a collaborative group of tech enthusiasts, solving complex problems and driving customer satisfaction.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Weekends Off guaranteed.
- Professional development and training opportunities.
- State-of-the-art office in downtown Seattle.
Responsibilities
- Provide advanced technical troubleshooting and support for enterprise-level software and hardware issues during night operations.
- Monitor system performance and alerts, responding immediately to critical incidents to minimize downtime.
- Document technical solutions and maintain detailed tickets in our CRM system for weekend handovers.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue resolution.
- Conduct routine security audits and patch management during low-traffic periods.
- Act as the primary point of contact for escalated high-priority client issues.
Qualifications
- Minimum of 3-5 years of experience in technical support, help desk, or system administration.
- Strong knowledge of Windows/Linux environments and networking protocols (TCP/IP, DNS, DHCP).
- Ability to work rotating night shifts (e.g., 6:00 PM to 6:00 AM) or fixed weekend shifts.
- Excellent written and verbal communication skills with a focus on customer empathy.
- BS in Computer Science, Information Technology, or equivalent work experience.
- Experience with ticketing systems (JIRA, Zendesk) is a plus.