Job Description
Are you a night owl looking for a career that offers true work-life balance? Apex Digital Solutions is seeking a dedicated Night Shift Support Specialist to join our elite team in Austin, TX. We pride ourselves on providing top-tier technical support while offering our employees the flexibility to enjoy their weekends and days off to the fullest.
In this role, you will be the bridge between our clients and our cutting-edge technology solutions. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you.
Why Choose Apex Digital?
- Flexible Schedule: Enjoy your weekends free with our rotating night shift structure.
- Competitive Pay: Earn $23-$30/hour with performance-based bonuses.
- Modern Environment: Work from our state-of-the-art office or a hybrid setup.
Responsibilities
- Provide exceptional technical support to enterprise clients via phone, email, and chat during night hours.
- Monitor system performance and troubleshoot network or software issues in real-time.
- Document all interactions and technical resolutions in our CRM database.
- Collaborate with the day shift team to ensure seamless service continuity and handovers.
- Conduct routine security audits and data backups to maintain system integrity.
- Identify process improvement opportunities within the support workflow.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Must be available to work weekends and night shifts (e.g., 10:00 PM - 6:00 AM EST/CT).
- Strong knowledge of Windows, Linux, and basic networking concepts.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Reliable high-speed internet connection and a quiet workspace.