Job Description
We are seeking a highly skilled Night Shift IT Support Specialist to join our growing team in Raleigh, NC. This is a fantastic opportunity for professionals looking for flexible weekend shifts and a stable night shift job in a dynamic environment. You will play a crucial role in maintaining our 24/7 network infrastructure and ensuring our clients have seamless technical support during off-hours.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling with premium pay for night shifts.
- Opportunity for career growth within a Fortune 500 company.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Monitor server and network performance during night shifts to ensure 99.9% uptime.
- Escalate critical incidents to senior engineering teams promptly.
- Maintain accurate documentation of all technical tickets and resolutions.
- Perform routine system backups and security patching during low-traffic hours.
- Conduct user training sessions regarding new software and security protocols.
- Collaborate with Virginia-based teams to ensure seamless operations across regions.
Qualifications
- Associate’s degree in Information Technology or equivalent experience.
- Valid CompTIA A+ or Network+ certification preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Must be available to work night shifts (10 PM - 6 AM) and weekend shifts on a rotating basis.
- Strong problem-solving skills and ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Knowledge of VPNs, Active Directory, and cloud services (Azure/AWS) is a plus.