Job Description
Are you a tech-savvy problem solver ready to work in a high-performance environment? Apex Systems is seeking a dedicated Night Shift IT Support Specialist to join our dynamic team in California. We specialize in connecting top-tier talent with leading organizations, and we are looking for someone who thrives in the off-peak hours and ensures our clients' systems run seamlessly 24/7.
In this pivotal role, you will be the frontline of technical excellence, resolving complex issues while enjoying a culture that values flexibility and work-life balance. If you are looking for a stable, high-impact position with comprehensive benefits, this is your opportunity to advance your career.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Monitor and troubleshoot network connectivity, hardware malfunctions, and software errors.
- Manage and prioritize a high volume of IT service tickets in the helpdesk system.
- Perform routine system maintenance and backups during off-peak hours.
- Collaborate with the on-site team to escalate critical issues and resolve them efficiently.
- Document all technical procedures and resolutions in the knowledge base.
- Ensure data security and compliance with company policies.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2 years of experience in IT support or helpdesk roles.
- Proficiency in Windows and macOS operating systems.
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP).
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM) or weekend shifts.
- Excellent written and verbal communication skills.
- CompTIA A+ certification is a plus.