Job Description
Join the ApexTech Elite Support Team
We are seeking a detail-oriented Night Shift IT Support Specialist to join our dynamic team in Oakland, CA. In this role, you will be the first point of contact for our enterprise clients, providing elite technical troubleshooting and system optimization during our critical off-peak hours.
Enjoy the unique benefits of the night shift, including a quieter work environment, reduced commute stress, and competitive shift differentials. If you are a problem-solver who thrives in a flexible, fast-paced setting, we want to hear from you.
Why Join Us?
- Competitive hourly rate with shift differential.
- Flexible weekend schedules to maintain work-life balance.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network connectivity problems for clients with a focus on uptime and efficiency.
- System Monitoring: Proactively monitor server performance and alert systems to ensure 24/7 operational stability.
- Customer Communication: Deliver clear, professional, and empathetic support to clients via phone, email, and remote desktop tools.
- Incident Management: Log and manage all IT incidents and service requests in the ticketing system (Zendesk/ServiceNow) according to SLA standards.
- Hardware Maintenance: Assist with the deployment, configuration, and basic maintenance of workstations and peripherals.
- Credential Management: Assist with password resets, account provisioning, and access control for internal systems.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 2+ years of experience in technical support or help desk environments.
- Technical Skills: Proficiency in Windows and macOS operating systems, Office 365, and remote connectivity tools (TeamViewer, AnyDesk).
- Soft Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be willing and able to work rotating night shifts, including weekends and holidays.
- ITIL Awareness: Basic knowledge of ITIL frameworks is a plus.