Job Description
We are seeking a highly reliable and detail-oriented Night Shift IT Support Specialist to join our elite technical team in Colorado Springs. In this critical role, you will ensure seamless IT operations during off-hours, supporting our diverse client base with urgent technical resolutions and proactive system maintenance.
As part of a leading managed service provider, you will work in a fast-paced environment where your expertise directly impacts business continuity. We offer a comprehensive benefits package, including shift differentials, health insurance, and clear paths for career advancement.
Responsibilities
- Monitor and maintain server infrastructure, networks, and workstations during the night shift to ensure 24/7 operational uptime.
- Respond to and resolve Tier 2 and Tier 3 help desk tickets, including hardware troubleshooting, software installation, and security patches.
- Perform routine system backups, updates, and performance tuning to prevent downtime.
- Escalate complex technical issues to the Day Shift team or Engineering department with detailed documentation.
- Conduct night security audits and access control checks to maintain a secure IT environment.
- Document all technical interactions and resolutions in the Service Desk Management System (ServiceNow).
- Collaborate with cross-functional teams to improve processes and enhance user experience.
Qualifications
- Minimum of 2-3 years of experience in IT Support, Help Desk, or Network Administration.
- Proven ability to work independently and manage time effectively during night shifts.
- Strong knowledge of Windows and Linux operating systems, Active Directory, and cloud services (AWS/Azure).
- Familiarity with remote access tools (VPN, RDP) and ticketing systems.
- Excellent verbal and written communication skills for technical documentation and user support.
- Flexibility to work rotating shifts, including weekends and holidays as required.
- CompTIA A+ or Network+ certification is a plus.