Job Description
Are you searching for Night Shift jobs in Raleigh, NC that offer a competitive salary and genuine work-life balance? Apex Technical Solutions is seeking a driven Customer Support Specialist to join our elite night crew. We pride ourselves on providing exceptional service to our clients, and we need dedicated professionals to ensure our support operations run smoothly 24/7.
Why You'll Love Working Here:
- Flexible Weekends: Enjoy a balanced schedule with the option to work specific weekend blocks.
- Competitive Pay: Earn between $22 and $28 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of Raleigh.
- Remote Options: Potential for hybrid work arrangements serving clients in Virginia and beyond.
As a vital part of our team, you will bridge the gap between our technical teams and our valued customers. We support clients across the US, including Virginia and North Carolina regions. This is an opportunity to build a long-term career in a stable, fast-paced environment.
Responsibilities
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat during night hours.
- Manage and resolve complex technical issues efficiently to minimize customer downtime.
- Maintain accurate and detailed records of all customer interactions and solutions in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and handoffs.
- Participate in nightly team meetings, training sessions, and knowledge base updates.
- Identify trends in customer issues and suggest process improvements to management.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in customer support or a technical role is highly preferred.
- Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
- Excellent verbal and written communication skills; ability to explain complex concepts simply.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM) and flexible weekend schedules.