Job Description
Are you a tech-savvy professional looking for a rewarding career with immediate start availability? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our high-performing team in the Nashville area.
We are looking for a 'Weekend Warrior' who thrives in a fast-paced environment and is ready to hit the ground running. This is a full-time position focusing on maintaining our infrastructure and providing top-tier technical support to our diverse client base.
Why Join Us?
- Immediate Start: Don't wait weeks for a background check; get started this weekend.
- Competitive Pay: Earn between $55k and $65k annually.
- Flexible Environment: Enjoy the stability of full-time hours with the freedom of weekend shifts.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access.
- Maintain and update the IT asset inventory and ensure all systems are up-to-date with the latest security patches.
- Escalate complex technical issues to Senior Engineers and vendors in a timely manner.
- On-site support for critical server maintenance and hardware upgrades during weekend shifts.
- Document all support tickets and interactions in our CRM system accurately.
Qualifications
- Minimum of 2 years of experience in IT Support, Helpdesk, or a similar technical role.
- Familiarity with operating systems such as Windows 10/11 and macOS.
- Strong understanding of network troubleshooting, Active Directory, and basic server maintenance.
- Must be available to work weekends (Saturday and Sunday) as part of a full-time schedule.
- Excellent communication skills and a customer-centric approach to problem-solving.