Job Description
Are you a tech-savvy professional looking for a flexible schedule? Apex Tech Solutions is currently hiring an IT Support Specialist for our Weekend Shift in Austin, Texas.
We offer an immediate start for qualified candidates. This role is perfect for those seeking a stable full-time position with the freedom of weekend working hours. Join a dynamic team in the heart of Texas and utilize your technical skills to keep our operations running smoothly 24/7.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone and email during weekend hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the inventory of IT assets, peripherals, and licenses.
- Perform system backups, updates, and ensure data integrity.
- Assist in the setup and configuration of new workstations and mobile devices.
- Respond to helpdesk tickets with a focus on first-call resolution and customer satisfaction.
- Collaborate with the team to improve internal IT processes.
Qualifications
- 1+ years of experience in IT support, help desk, or technical assistance roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, Active Directory, and troubleshooting hardware.
- Excellent communication and interpersonal skills to interact with non-technical staff.
- Ability to work independently and proactively during the weekend shift.
- A+ Certification or equivalent technical degree is a plus.