Job Description
Are you a tech-savvy problem solver looking for a role that offers stability with a perfect work-life balance? Nexus Digital Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Los Angeles. We are looking for individuals who thrive in a fast-paced environment and want to make a tangible impact on our company's infrastructure.
As part of our weekend support team, you will ensure our critical systems remain operational, allowing our Monday-Friday teams to focus on innovation and growth.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and in-person, focusing on weekend availability.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain IT inventory and asset tracking systems.
- Perform scheduled maintenance and security updates during off-peak hours.
- Document all technical issues and resolutions in our Knowledge Base.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, VPNs, and remote desktop tools.
- Excellent communication skills with the ability to explain complex technical concepts simply.
- Must be available to work alternating weekends (Saturday/Sunday) as a core part of the schedule.