Job Description
Are you a tech-savvy professional looking for an immediate start in a dynamic environment? Apex Systems is seeking a skilled IT Support Specialist to join our weekend full-time team in Orlando, Florida. This is a high-impact role where you will be the first point of contact for technical excellence.
Join us and enjoy a competitive salary, comprehensive benefits package, and a culture that values your expertise.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the inventory of IT assets, including laptops, peripherals, and mobile devices.
- Assist in the deployment and configuration of new workstations and operating systems.
- Maintain accurate documentation of support tickets and technical procedures.
- Collaborate with the IT team to ensure 100% system uptime during business hours.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Willingness to work weekends (Friday to Sunday) as part of a full-time schedule.
- Valid driver's license and reliable transportation.